This course is appropriate for students who are interested in a career in retail. This course is the standard entry level where students learn how to provide product and service advice in a retail store, sell products and provide service, operate a register/terminal. Students will gain knowledge including the ability to sell, provide advice and recommend specialised products in stores, rotate and merchandise stock and other relevant skills.
This qualification provides the skills and knowledge for students to become competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
This course is a combination of theory and practical-based learning, designed to give students a thorough understanding of how the theory components apply to real-life situations. A total of 12 units, 7 core units and 5 elective units, plus some hours (TBA) of industry placement is required.
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRRMER002 Merchandise food products
SIRXIND004 Plan a career in the retail industry
SIRRFSA001 Handle food safely in a retail environment
SIRXPDK002 Advise on food products and services
SIRXPDK003 Advise on health and nutritional products and services
To gain this qualification, students must successfully complete:
- various theoretical, practical and verbal assessments
- work placement (set amount of hours required in work placement during out of school hours or holidays) - feedback forms, practical assessment or equivalent and/interview with trainer/assessor.
This qualification provides an edge for any student wishing to pursue a career in the retail industry. Work could be sought various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Possible job titles include sales assistant, customer service representative, crew member, checkout operator.