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Certificate II in Retail (SIR20216)

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Rationale

This course is appropriate for students who are interested in a career in retail. This course is the standard entry level where students learn how to provide product and service advice in a retail store, sell products and provide service, operate a register/terminal. Students will gain knowledge including the ability to sell, provide advice and recommend specialised products in stores, rotate and merchandise stock and other relevant skills.

This qualification provides the skills and knowledge for students to become competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

 

Course Structure

This course is a combination of theory and practical-based learning, designed to give students a thorough understanding of how the theory components apply to real-life situations. A total of 12 units, 7 core units and 5 elective units, plus some hours (TBA) of industry placement is required.

 

CORE

SIRXCEG001                Engage the customer

SIRXCOM001              Communicate in the workplace to support team and                                                          customer outcomes

SIRXIND001                Work effectively in a service environment

SIRXIND003                Organise personal work requirements

SIRXPDK001               Advise on products and services

SIRXRSK001                Identify and respond to security risks

SIRXWHS002              Contribute to workplace health and safety

 

ELECTIVE

SIRRMER002              Merchandise food products

SIRXIND004                Plan a career in the retail industry

SIRRFSA001                Handle food safely in a retail environment

SIRXPDK002               Advise on food products and services

SIRXPDK003               Advise on health and nutritional products and services

                                     

Assessment

To gain this qualification, students must successfully complete:

    • various theoretical, practical and verbal assessments
    • work placement (set amount of hours required in work placement during out of school hours or holidays) - feedback forms, practical assessment or equivalent and/interview with trainer/assessor.

 

Pathways

This qualification provides an edge for any student wishing to pursue a career in the retail industry. Work could be sought various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Possible job titles include sales assistant, customer service representative, crew member, checkout operator.


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Last reviewed 24 June 2020
Last updated 24 June 2020