content-left-bg.png
content-right-bg.png

Certificate II in Workplace Skills (BSB20120)

WebPartZone1_1
PublishingPageContent

​​​​

This entry level qualification provides the foundation skills and knowledge to use business knowledge in any industry. This certificate course gives students the opportunity to engage in and understand a range of business practices through a range of real-life situations and simulated environments. This course will engage students in learning activities which will allow them to develop an understanding of various business skills such as creating routine and advanced word processing documents, development of business communication skills, workteam and organisational skills, creation of spreadsheets and databases.  This qualification is designed for people seeking a pathway into a variety of business-related occupations. Possible job titles relevant to this qualification include: Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior or Receptionist.

 

Course Structure

This course is a combination of theory and practical-based learning, designed to give students a thorough understanding of how the theory components apply to real-life situations. A total of 10 units, 5 core units and 5 elective units, must be completed to a competent standard for students to be awarded this Certificate.

           

CORE units

BSBCMM211               Apply communication skills

BSBOPS201                Work effectively in business environments

BSBPEF202                 Plan and apply time management

BSBSUS211                Participate in sustainable work practices

BSBWHS211              Contribute to the health and safety of self and others

           

ELECTIVE units         

BSBPEF201                 Support personal wellbeing in the workplace

BSBDAT201                Collect and record data

BSBTEC101                Operate digital devices

BSBTEC201                Use business software applications

BSBOPS202                Engage with customers

 

Assessment

To gain this qualification, students must successfully complete:

    • various theoretical, practical and verbal assessments
    • practical assessment
    • interview with trainer/assessor

 

Pathways

This qualification provides students with the opportunity to work in a variety of industries such as an office assistant, records assistant, IT assistant or junior office support.  Students may also choose to complete ICA30120 Certificate III in Information, Digital Media and Technology, BSB30120 Certificate 111 in Business or a range of other Certificate III qualifications​

​​​

WebPartZone1_2
WebPartZone2_1
WebPartZone2_2
WebPartZone2_3
WebPartZone3_1
WebPartZone3_2
WebPartZone3_3
WebPartZone3_4
WebPartZone4_1
WebPartZone5_1
WebPartZone5_2
WebPartZone6_1
WebPartZone6_2
WebPartZone7_1
WebPartZone7_2
WebPartZone8_1
WebPartZone8_2
WebPartZone9_1
Last reviewed 27 April 2022
Last updated 27 April 2022